Refund policy

Every piece is made for you

Each Monostroke print is prepared from your own photograph or handwritten page, so it cannot be resold. This policy explains when you can cancel, how revisions work, and what we do if something arrives damaged or wrong.

Cancel within 24 hours

You may cancel for a full refund within 24 hours of placing your order, as long as the studio has not started preparing your artwork. Use the Contact page and include your order number. After that, the order cannot be cancelled or refunded, because work on your piece has begun.

Unlimited revisions before printing

Your artwork is printed only after you approve it. The Machine Portrait and The Place Portrait include two artwork options to choose from. The Written Keepsake includes one proof of your handwriting. Before you approve, you may ask for changes as often as you need, using the photograph or page you ordered with. If you would like to use a different photograph or page, contact us before approving.

If after reasonable revisions we cannot prepare artwork you are happy with, we may offer to cancel the order with a refund.

After approval

Once you approve your artwork, it goes to print. Because each piece is personalized, we do not accept returns or give refunds for a change of mind after approval.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from the artwork you approved, contact us within 30 days of delivery through the Contact page with your order number and clear photos of the item and packaging. We will send a replacement at no cost, or give a refund if a replacement is not possible. Please do not discard the item or send it back unless we ask you to.

If a return is needed for a damaged, defective, or incorrect item, we will provide instructions and cover return shipping.

Customer approval and nonresponse

We will not send a portrait to print without approval. If we cannot reach you after reasonable attempts, the order may remain paused. We may cancel and refund an order that cannot proceed because approval is not received.

Orders placed earlier

Orders placed before September 28, 2026 keep the cancellation and refund terms offered when they were placed.

Refund timing

Approved refunds are sent to the original payment method. We submit them promptly, but your bank or payment provider may need additional time to post the funds.

How to request help

Use the Contact page and include your order number, the email used for the order, and a short description of the issue. We will reply with the next steps.

Nothing in this policy limits rights that cannot be waived under applicable law.