Shipping policy

Where we ship

We currently accept orders for delivery to addresses in the United States. Available destinations and delivery services are shown at checkout. If checkout does not offer a shipping option for an address, we cannot accept delivery to that address at this time.

When production begins

We prepare and review your artwork, then email it to you for approval. Printing starts only after your approval. Artwork preparation, your review, production and carrier transit are separate stages. Waiting for your approval adds to the total time. If you need a piece for a particular date, contact us before ordering so we can check what is possible.

Shipping charges and estimates

Shipping to US addresses is free. Available shipping services, applicable taxes, and any delivery estimate are shown at checkout before payment. Estimates are not guarantees. Severe weather, carrier disruption, address issues, and other circumstances outside our control can affect delivery.

Tracking

We will send tracking information to the email used for the order when the carrier makes it available. Tracking can take time to update after a label is created.

Address changes

Please use the Contact page as soon as possible if your address needs to change. We may be able to update it before production or shipment begins. We cannot guarantee changes after an order enters production or is handed to the carrier.

Delays

If we learn that we cannot ship within the window communicated for your order, we will contact you with a revised estimate. Where required, we will ask whether you agree to the delay or prefer a prompt refund.

Lost, damaged, or incorrect orders

Please contact us through the Contact page with your order number. For damage or an incorrect item, include clear photos of the item and packaging when possible. We will review the issue and provide an appropriate replacement or refund.

Questions

For help with delivery, tracking, or an address change, use the Contact page and include your order number.